At NovaSpark Cleaning Services, your privacy matters. We are dedicated to protecting the confidentiality and security of any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website or request our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, home or service address, and other information provided during service requests or inquiries.

• Service Details: Type of cleaning service requested, preferred dates and times, property size, and other relevant information needed to provide an accurate estimate and fulfill your request.

• Communication History: Emails, messages, or phone call notes related to your service inquiry or appointment.

2. How We Use Your Information

Your information is used exclusively for:

• Processing service requests and providing quotes

• Confirming appointments and follow-ups

• Responding to inquiries or concerns

• Managing invoices and payment confirmations

• Improving our customer service and operational processes

We will never use your data for marketing purposes without your express consent.

3. Data Sharing and Disclosure

NovaSpark Cleaning Services does not sell, rent, or share your personal data with third parties. Your information is only accessible to authorized team members involved in scheduling and delivering the services you’ve requested.

We may disclose your data only if:

• Required by law, court order, or legal process

• Necessary to protect our rights or the safety of our clients and staff

4. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction or update of your information

• Request deletion of your personal data from our records

To exercise these rights, please email us at info@novasparkcleaning.com

We will respond within a maximum of 10 business days.

5. Data Security

We apply appropriate physical, electronic, and managerial measures to protect your data from unauthorized access, loss, or misuse. These include secure servers, access controls, and data encryption where applicable.

6. Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing any personal data.

8. Policy Updates

NovaSpark Cleaning Services reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update the “Effective Date” above. Continued use of our services implies your acceptance of the current policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

📧 info@novasparkcleaning.com
📞 (817) 664-3880